Jobs

    E-commerce Operations Specialist - Malta - Konnekt

    Konnekt
    Konnekt Malta

    Found in: beBee S2 MT - 2 days ago

    Konnekt background
    Full time
    Description

    Our client, an international group of companies, is looking for an E-commerce Operations Specialist to run the operations of a high-end platform. Reporting directly to the founder, the chosen candidate will be responsible to:

  • Manage and optimize all aspects of the e-commerce platform, including product listings, pricing, promotions, and content updates;
  • Monitor inventory levels and coordinate with suppliers to ensure adequate stock levels;
  • Process customer orders accurately and efficiently, including order confirmation, shipment tracking, and returns processing;
  • Collaborate with the Marketing team to develop and implement promotional campaigns, product launches, and sales events;
  • Provide timely and effective customer support via email, chat, and phone, resolving issues and inquiries in a professional manner;
  • Analyze e-commerce performance metrics and generate reports to track key performance indicators (KPIs), such as sales, conversion rate, and customer satisfaction;
  • Identify opportunities for process improvement and automation to streamline operations and reduce costs;
  • Stay up-to-date with industry trends, best practices, and emerging technologies in e-commerce operations.

    Requirements
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Strong analytical skills and ability to interpret data to drive decision-making.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work independently and collaboratively in a fast-paced environment.Education and Experience
  • Minimum of 2-3 years of experience in e-commerce operations, preferably in a retail or consumer goods industry.
  • Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools (e.g., Google Analytics, CRM systems) will be considered an assetBenefits
  • Health and Dental insurance
  • Performance Bonus

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