- Providing first line support to customers, promptly addressing inquiries and effectively resolving issues related to our software solutions.
- Investigating and troubleshooting user issues concerning software functionality, configuration, and usage.
- Becoming acquainted with and offering end-user and operational support on Microsoft Platforms, bespoke applications, and similar platforms as required.
- Executing operational and administrative procedures, such as certificate renewals, security patching, and setting up VPN access for clients.
- Assisting in solution testing and deployment phases to ensure smooth implementation and user transition.
- Escalating complex issues to the development team and diligently monitoring progress to ensure timely resolution.
- Pursuing continuous learning and certifications in relevant technology platforms to bolster expertise and support capabilities.
- Compiling test scripts, deployment procedures, and support documentation to streamline support processes.
- Collaborating with internal teams to pinpoint opportunities for process enhancement and support service optimization.
- Maintaining open communication with clients and internal stakeholders, delivering updates on support tickets and ensuring high customer satisfaction levels.
Requirements - Knowledge of or working experience in a client support role.
- Windows administration experience and understanding of network concepts and software applications.
- Excellent customer care skills.
- Excellent level of English both written and verbal.
- Knowledge of Power BI and any Microsoft Support Platform will be considered an asset. Benefits
- Hybrid working
-
IT Support Specialist
2 days ago
Konnekt Malta Full timeOur client, renowned across the island for exceptional service, is seeking an IT Support Specialist to join their team. · The perfect candidate should be self-driven, team-oriented, and eager to collaborate with both internal and external clients. · Your Responsibilities Include: ...
-
IT System Support Specialist
37 minutes ago
Konnekt Malta Full timeOur client is looking for a IT System Support Specialist to join their dynamic team. · Your key responsibilities: · Identify and troubleshoot solutions to software and hardware issues. · Identify and follow up on technical issues from start to finish. · Track and resolve issues ...
-
Payroll Support Specialist
1 week ago
Konnekt Malta Full timeAt Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (konnekt, jobsinmalta, talexio, payrollmalta & salariesinmalta), Expedition42 is geared towards improving individua ...
-
Enterprise Support Specialist
37 minutes ago
Konnekt Malta Full timeOur client is looking for an Enterprise Support Specialist, where innovation meets expertise. As a key player, you will be involved in various facets, from pre-sales support to project implementation and ongoing customer support. · Key Responsibilities: · Implement and maintain ...
-
HR Specialist
3 days ago
Konnekt Malta Full timeWe are looking for an experienced HR Specialist to join a young dynamic team. As an HR Specialist, you will be responsible for managing all aspects of human resources within the organization. This includes recruitment, employee relations, performance management, and compliance wi ...
-
Payroll Specialist and Accountant
2 days ago
Accelerate Malta Island Full timePayroll Specialist & Accountant · - Hybrid working · - International environment · - Excellent perks This is an amazing opportunity for a Payroll and Accounting professional to join a company operating in one of the most sought-after industries. If you have at least 2 years of ...
-
IT Services Specialist
16 hours ago
Konnekt Malta Full timeOur client is looking for an IT Services Specialist which serves as the first point of contact for customers seeking tier 2 level of support over the phone or email. The IT Services Specialist will perform remote troubleshooting through diagnostic techniques and relevant question ...
-
IT Administrator
4 days ago
Konnekt Malta Full timeOur client, an IT solutions provider, is on the lookout for an IT Support Specialist to offer external support to their clients. · Your Responsibilities: · Providing external software and hardware support, both on-site and remotely. · Setting up and maintaining Microsoft 365 an ...
-
Recruitment Specialist
37 minutes ago
Konnekt Malta Full timeExpedition42 is currently looking for Recruitment Specialists to join our growing recruitment teams at Konnekt within our IT Recruitment Team. · Forming part of a tight-knit team, as a Recruitment Specialist, your focus will be to manage and develop strong relationships with clie ...
-
HR Specialist
38 minutes ago
VacancyCentre MaltaSeeking an HR Specialist to join an existing HR team and be involved in assisting and supporting day-to-day employee matters, including recruitment, employer branding, training and succession plans. · Responsibilities:Handling the recruitment process and the on-boarding experienc ...
-
Recruitment Specialist
6 days ago
Konnekt Malta Full timeExpedition42 is currently looking for Recruitment Specialists to join our growing recruitment teams at Konnekt within our IT Recruitment Team. · Forming part of a tight-knit team, as a Recruitment Specialist in either of the specializations mentioned above, your focus will be to ...
-
NET Developer – Finance Giant
38 minutes ago
Archer IT Recruitment Malta Island Full time.NET Developer – Finance Giant · - Large and stable company – giving you loads of opportunities for career progression with a clear-cut progression route. · - International exposure in the financial industry – clients are both in Malta and around Europe. · - A company which inv ...
-
Technical Systems Specialist
1 week ago
Konnekt Malta Full timeOur client is looking for a Technical System Specialist. Join their dynamic Support Team to provide innovative ideas and work within a supportive team atmosphere. · Key responsibilities: · Conduct thorough research to identify solutions for a variety of systems-related issues. · ...
-
Regulatory Affairs Specialist
5 days ago
Konnekt Malta Full timeOur client, a global healthcare organization is recruiting for Regulatory Affairs Specialists to join their team. Reporting to the Regulatory Affairs Manager, your duties would include; · Creating and reviewing regulatory documentation for Drug, Device and Combination product ren ...
-
Multilingual Worldwide MaltaOur client is a rapidly growing company looking for their Sportsbook Affiliate Manager. They are looking for a passionate and dedicated individual to join our team. · Job Description: · As a Sportsbook Affiliate Manager, you will play a crucial role in promoting our Sportsbook br ...
-
ERP Implementation Consultant
1 day ago
Konnekt Malta Full timeOur client, a leading provider of specialist ICT services, with a successful track record for implementing projects both locally and internationally, is looking to recruit an ERP Implementation Consultant to join their dynamic team. This role will form part of an existing team an ...
-
Quality Assurance Specialist
38 minutes ago
Konnekt Malta Full timeWe are currently working with a number of Pharmaceutical companies who are currently looking for Quality Assurance Specialists. The responsibilities include: · Coordinating and reviewing technical documentation such as manufacturing records, transit data and analytical certificat ...
-
Data Governance Specialist
1 week ago
Konnekt Malta Full timeAre you passionate about data management and governance? We have an exciting opportunity for a Data Governance Specialist to join our client's dynamic team. In this role, you will play a pivotal part in supporting the roll-out of Data Management initiatives across the organizatio ...
-
Junior Accountant – Hybrid – ACCA Support
38 minutes ago
Accelerate Malta Island Full timeJunior Accountant · - Inhouse Accounting · - Outstanding Support & Learning curve · - Great Remuneration & Benefits Package This Junior Accountant role is an in-house opportunity offering a spectacular amount of exposure within a truly exciting company that is operating in and ...
-
Human Resources Specialist
16 hours ago
Konnekt Malta Full timeOur client, a leading Operations International Group, is looking to recruit a Human Resources Specialist to join their team. The chosen candidate will be responsible to: · Creating and placing job ads, conducting interviews, and negotiating and formalizing job offers, including s ...
Software Support Specialist - Malta - Konnekt
Description
Our client is seeking a dedicated Software Support Specialist to join their team in Malta. The successful candidate will provide first-line support for their software solutions, ensuring the smooth operation of their applications and delivering exceptional customer service to their clients.
Your Key Responsibilities: