- Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support.
- Conduct thorough issue analysis, troubleshooting techniques to identify and resolve problems in software, infrastructure or network systems.
- Collaborate with other support team members, share insights and solutions, contributing to a collective effort to enhance overall support capabilities.
- Escalate complex issues to higher support tiers or specialized team members, and ensure that critical problems receive the attention and expertise needed for resolution.
Requirements - At least one year of working experience within a similar field.
- Proficiency in Using a ticketing system.
- Understanding of Windows and Linux.
- Excellent communication and problem solving skills.
- Knowledge of Infrastructures and Newtors
- Driver's License.
- Excellent command of English.Education and Experience
- A Bachelor's Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject
- CCNA or similar certification will be considered an assetBenefits
- Competitive Salaries
- Company Bonuses
- Fuel allowance
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Junior/Mid/Senior Support Engineers - Malta - Konnekt
Description
Our client is looking for a Support Engineer to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates.
Key Responsibilities:
