- Analyse, investigate and trouble shoot business processes incidents related to technical and process issues
- Ensure all the production incidents are resolved within the defined SLA as part of the Business Support function
- Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
- Take ownership of production incidents and co-ordinate between Business, Technical and third parties providers
- Divide business requirements between support and development types with consequent solving of support tickets
- Troubleshoot technical issues, assign priority and escalate problems when necessary
- Create and maintain documentation for Business Processes;
- Participate in projects, business analysis, development lifecycle and hot fixes testing
- Follow up on production deployments to ensure production stability
- Ensure a business continuity plan on all critical business systems
- Help in driving digital transformation with aim of deprecating legacy systems and improve efficiencies
- Perform routine checks on the various Bank systems and maintaining appropriate records of mentioned checks
- Educate business end users on how to make effective use of their technological tools to speed up problem resolution, whilst keeping abreast with new technology
- Extract and create reports from the business systems
- Have an MCAST or University Degree in a related ICT area of specialisation
- Have minimum 2 years' experience in Business/Application support position
- Have experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage
- Have knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
- Be familiar with database reporting, ideally with Microsoft Server Reporting Services
- Have an understanding of IT development lifecycle and Agile methodology
- Have experience with programming\development is preferred
- Have exposure to API's and Microservice architecture will be added advantage
- Have Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
- Be able to work independently and under limited supervision
- Be able to manage several priorities simultaneously and meet deadlines
- Be client and quality focused, flexible and willing to learn banking processes and systems;
- Possess excellent listening skills and have the ability to interact confidently with internal customers
- Have ability to learn new technologies and tools and adapt quickly
- Have good Problem-solving skills
- Have analytical thinking and attention to detail
- Have good verbal and written communication skills
- Strong knowledge on Windows systems, TSQL, SSIS & SSRS while experience on IBM systems will also be considered as an asset
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Description
Our client, a leading financial institution, is looking for a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business users.Description:
