- Lead the team in the engineering and implementation of technology projects for customers based on strategic cloud, security and network managed services.
- Work alongside team members to proactively provide preventive maintenance and service enhancements to customers' managed environments including systems, networking, security, and cloud.
- Determine project requirements and develop work schedules for the team.
- Delegate tasks and achieve team and company goals.
- Liaise with team members, management, and clients to ensure projects are completed to standard.
- Work on building a strong customer relationship, ensuring repeat business and customer satisfaction.
- Work alongside team members to maintain and update customers documentation and consulting services that include system reviews and recommendations.
- Conduct performance reviews for team members and empower them with skills to improve their service knowledge and communication skills.
- Actively participate in and support commercial activities in collaboration with the commercial team.
- Proactively seek ways to leverage technologies with a view to enhancing efficiency, reliability, and security in the way we do IT.
- Actively participate in research, development, and implementation of new technology initiatives in line with the company's strategic offerings.
Requirements - Excellent technical, diagnostic and troubleshooting skills
- Aptitude for leadership and strong organizational abilities, strong communicator with the ability to express yourself clearly and concisely in speaking and writing
- Passionate about customer satisfaction and to be willing to build strong relationshipsEducation and Experience
- A Bachelor's Degree or EQF Level 5 Diploma in IT, ICT, Communications, or a related subject
- Certification in Azure Administration and/or Microsoft Security Administration will be considered an assetBenefits
- Investment in your career growth (certifications)
- Time away to study to advance your education
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Infrastructure Team Lead - Malta - Konnekt
Description
Our client is currently recruiting an Infrastructure Team Lead to work in Malta. This role is within an established IT Solutions company providing a vast range of high-end IT solutions to a variety of business clients.
