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    Danish-speaking Customer Support to a casino client in Malta - Sliema, Malta - Nordic Jobs

    Nordic Jobs
    Nordic Jobs Sliema, Malta

    Found in: beBee S2 MT - 6 days ago

    Nordic Jobs background
    Description

    Vi er på udkig efter en dansktalende Kundesupport specialist til vores spændende mulighed i iGaming industrien på Malta Har du erfaring med kundesupport? Er du klar til at opleve noget spændende og få international erfaring? Dette er din mulighed


    Om jobbet:


    At være kundeservicespecialist hos vores kunde betyder at være en del af ambitionen om at blive den bedste kundeservice i branchen.

    Som kundeservicespecialist bør du være i stand til:

    • At arbejde selvstændigt med højt tempo
    • Komme med kreative løsninger, når det er nødvendigt
    • Følge virksomhedens retningslinjer i forhold til rÃ¥dgivning for kunderne
    • At repræsentere kunden i alle kundekontakter
    • Daglige ansvarsomrÃ¥der vil omfatte kommunikation med kunder via e-mail, telefon samt chat.

    Som kundeservicespecialist vil du være den, som de danske kunder vil kontakte i første omgang. Det betyder, at du vil rÃ¥dgive og forstÃ¥ deres problemer fra deres perspektiv, samtidig vil du have omfattende viden om systemer og flere mÃ¥der at løse kundens problemer

    Ansvar

    • At Kommunikere med kunderne pÃ¥ respektfuld mÃ¥de, bÃ¥de skriftligt sÃ¥vel som mundtligt
    • Opbygning og vedligeholdelse af relationer med eksisterende og nye kunder – og det vigtigste er at skabe tillid til kunderne.
    • Identificer og rapporter forbedringsområder i henhold til virksomhedens procedurer

    Da du vil være den første der håndterer kundens problemer og forstår dem ud fra deres perspektiv, ønsker vi, at du videresender din feedback til deres produkt- og teknologiafdeling, således at de konstant kan forbedre platformen på en måde så den afspejler kundens perspektiv.

    • Hjælpe vores kunder med alle deres forespørgsler.
    • RÃ¥dgivning af brug af virksomhedens tjenester og spil.
    • Rådgivning af spillere om spilværktøjer og handle proaktivt på spillerens spilmønstre
    • Opfølgning af kundesager, når det er nødvendigt
    • Hjælp til oversættelse, hvis det er nødvendigt

    Kompetencer

    • Online erfaring i support/kundeservice
    • Erfaring med at hjælpe kunderne via e-mail, telefon og chat
    • Hurtig på tasterne ifht. at yde kunderne en god og hurtig service
    • Fremragende skriftlige og verbale kommunikationsfærdigheder
    • Flydende på engelsk og dansk
    • Samarbejdsvillig og problemløser
    • Tidligere erfaring i iGaming eller stor interesse for sports- eller kasinospil ( er et plus)
    • Fleksibel og villig til at arbejde dag- og aftenskift

    Om os:

    Vi er professionelle Nordiske rekrutteringsspecialister med fokus pÃ¥ at sammensætte de bedste jobmuligheder for kandidater i Sverige, Finland, Norge Og Danmark med muligheder verden over.

    Nordic Jobs Worldwide er det største sprogbaserede rekrutterings bureau i den nordiske region, vi matcher de mest spændende jobs med nordiske talenter. over 2 Ã¥r har vi rekrutteret og hjulpet over 1000 nordisktalende til deres drømmejob med vores klienter i over 28 forskellige lande.


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