Andrea Milagros Menjibar Garcia

Lawyer

Master in Law and international relations

Customer Support Agent (esp/eng)

Partner Support Specialist (Igaming Industry B2B/B2C)

. Provide technical support to Play'n GO partners (Casino Operators).
2. Respond promptly and effectively to partners' queries exhibiting high attention to detail.
3. Ensure customer issues are followed up and resolved promptly.
4. Provide exceptional quality customer service skills (customer-focused)
5. Provide follow-up to recurring partners' issues and report internally to Team Leaders and relevant internal 
departments where applicable.
6. Work closely with other departments in the organization, such s NOC, Operations, Sales and Account 
Management to ensure top-quality support services.
7. Create and maintain knowledge base articles, policies and procedures.
8. Functions as Product Experts outside the Product Organization.

Master Degree in Law and International Relations 
Caribbean International University [ 31/05/2014 – 05/05/2016 ] 
Address: World Trade Center Curaçao, Piscadera Bay Z/N, Curaçao,
Lawyer
Universidad de Margarita [ 07/06/2010 – 14/07/2015 ]
Address: El Valle del Espíritu Santo, Nueva Esparta, Venezuela, 6308 Porlamar (Venezuela) 
Anti bribery course
E-learning IGG Academy [ 2020 – 2021 ] 
Antifraud and payments handling course
E-learning IGG Academy [ 2020 – 2021 ] 
Antimoney laundering course
E-learning IGG Academy [ 2020 – 2021 ] 
General Data Protection Regulation course
E-learning IGG Academy [ 2020 – 2021 ] 
Information Security course
E-learning IGG Academy [ 2020 – 2021 ] 
Responsible Gambling course
E-learning IGG Academy [ 2020 – 2021 ] 
Introduction to Igaming course
E-learning IGG Academy [ 2019 – 2020 ]

Introduction to Blockchain course 
E-learning IGG Academy [ 2019 – 2020 ]