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    Travel and Ticketing Agent - Valletta, Malta - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Valletta, Malta

    1 week ago

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    Description

    Join our Client in Malta as Travel and Ticketing Agent- for international Airline;

    What you will do;

    • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
    • Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
    • Track all reservations on-request and provide the customer with an effective support
    • Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
    • Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
    • Dealing with customer complaints in a professional manner
    • Ad-hoc tasks as assigned by the Team Leader


    Requirements;

    • Experience 1 year at least in sales and ticketing agent role
    • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
    • Fluency in English
    • Good sales and/or customer service skills
    • Excellent communication skills written & spoken in the required language
    • Ability to work in a fast-paced environment
    • Good team player with ability to build and maintain strong relationships
    • Word processing skills be able to type 25 WPM


    Benefits;

    Full Training

    Basic Health insurance- following 6 months of employment

    Career Progression opportunities

    Mobile schemes

    Gym Discounts included

    In-house canteen serving different healthy food with affordable prices

    Monthly events

    Free on-site parking

    Staff discounts in over 50 local businesses

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