Juliana Underhay

Interacting with customers and providing solutions to their problems or needs gives me immense satisfaction. I am passionate about helping people, it gives me immense pleasure to “Go the extra mile” for customers making their experiences as smooth as possible. The seeing and hearing a satisfied customer's feedback and appreciation keeps me motivated to deliver exceptional service. 

Throughout my work experience and education, I've always tried to develop strong communication skills. I also like to think of myself as a good listener, which aids in my ability to intimately understand a situation. I am friendly, approachable, and always keen to help others when they are in need. At First National Bank our slogan was: “How Can We Help?” This phrase also relates to my personality, I am always curtious and helpful to to every customer I service. 

My 18 years experience as Bank Teller, Migration Official, Service Host and then Multi Skilled Consultant allowed me to work solely with customers. I enjoyed my job because I get to help customers with a variety of problems, and I'm empowered to be the person who transforms their experience from a negative one into a positive one. I grew up speaking Afrikaans [Dutch] and I speak English, I am eager and busy learning Maltese because I fell in love with Malta, it's people and culture last year when visiting my brother-in-law. I can work independently to complete my tasks on time, but I also enjoy working on a team, and find I do my best work when brainstorming and collaborating on a project with colleagues. 

I would welcome the opportunity to discuss how my qualifications align with the needs of your company in more detail. 

I look forward to the possibility of joining your team. 

Sincerely, 

Juliana F. Underhay

Interacting with customers and providing solutions to their problems or needs gives me immense satisfaction. I am passionate about helping people, it gives me immense pleasure to “Go the extra mile” for customers making their experiences as smooth as possible. The seeing and hearing a satisfied customer's feedback and appreciation keeps me motivated to deliver exceptional service. 

Throughout my work experience and education, I've always tried to develop strong communication skills. I also like to think of myself as a good listener, which aids in my ability to intimately understand a situation. I am friendly, approachable, and always keen to help others when they are in need. At First National Bank our slogan was: “How Can We Help?” This phrase also relates to my personallity, I am always curtious and helpful to to every customer I service. 

My 18 years experience as Bank Teller, Migration Official, Service Host and then Multi Skilled Consultant allowed me to work solely with customers. I enjoyed my job because I get to help customers with a variety of problems, and I'm empowered to be the person who transforms their experience from a negative one into a positive one. 

I can work independently to complete my tasks on time, but I also enjoy working on a team, and find I do my best work when brainstorming and collaborating on a project with colleagues. 

I would welcome the opportunity to discuss how my qualifications align with the needs of your company in more detail. 

I look forward to the possibility of joining your team. 

Sincerely, 

Juliana F. Underhay

In 2009 I enrolled myself to get a Diploma in Banking Services Advise NQF Level 5 to further my career and I wanted to learn more. This diploma gave me the opportunity to apply for various positions after 2014, where I were Bank Teller, ADT/ATM Custodian, Migration Official, Front Line Consultant, Service Host and Back Office Duties.