Senior Player Protection Executive - Malta - VacancyCentre

Description

• Responsible for the day-to-day management of the player support and responsible gaming functions within the Authority.
  
• Assist with the development of responsible gaming policies and procedures.
  
• Assessing the implementation of responsible gaming policies and procedures by licensees through the conducting and reviews of responsible gaming audits in line with the applicable laws, regulations, and directives.
  
• Maintain up-to-date risk rating of all Licensees by ensuring that all issues are logged in the systems.
  
• Drive awareness campaigns on Responsible Gaming by conducting awareness programmes and training with both internal and external stakeholders on the different elements of Responsible Gaming and Player Protection.
  
• Conduct research and stay current with trends in Responsible Gaming.
  
• Supervise the Organization Player Support Unit whilst ensuring that player complaints are addressed promptly and that cases are followed up by the responsible officers.
  
• Monitor performance of Player Support and Responsible Gaming officers, whilst ensuring individual development through periodic reviews and day to day coaching.
  
• Provide regular updates to the Regulatory Senior Management, relevant MGA
  
• Committees, and EXCO, as required by the business.
  
• Represent the Authority in various conferences and fora which are relevant to
  
• Player protection, as required by the business.
  
• Carry out any other duties/tasks as directed by Regulatory senior management.
  

• In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent.
  
• In possession of relevant Gaming experience in Regulatory functions, particularly in the field of Responsible Gambling and Problem Gambling shall be considered an asset.
  
• Experience in auditing or advisory industries shall be considered an asset.
  
• A very good command of the English language.
  
• Strong report writing skills and use of business English.