Contact Centre Agent - Valletta, Malta - Cross Border Talents

Description

Who are we looking for?

We are looking for Support Agents to join one of our sections in the airline industry. Ideal candidates will be given full training and will be assisting customers via phone, social media, chatbox, and emails. The section offers growth in different areas and provides opportunities to those who are willing to learn.

This position is available on 40 hour-week basis. It is ideal for those candidates who are looking for stability and career growth.

Requirements.

• One must be fluent in German;
• Good communication, writing and listening skills are particularly important in this role;
• A can-do attitude and the ability to work on your own initiative with limited supervision;
• Computer literate, preferably in possession of an ECDL certificate;
• Previous experience in any customer care role is a must
• Flexible to be rostered from Monday to Sunday
• We offer various opportunities to those who are looking for stability and career growth. All employees are
• rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.

Working Schedule and contract;

For this particular role, Centrecom has salary scales, the below is a detailed breakdown on the salary progression:

Basic Salary:

• 1st month of employment ( Training ) - EUR 5.50 per hour
• From 2nd month of employment EUR 7.48 per hour
• From 7th Month of employment EUR 7.74 per hour
• Following an additional 6 months and based on performance - EUR 8.21 per hour

Language Allowance:

German EUR 3000 annually paid in monthly instalments

KPI (Performance) bonus:

Up to EUR 2,500 yearly this is based on performance and eligible after 6months

Working hours:

Operating hours Monday to Friday

Benefits;

• Full Training
• Basic Health insurance- following 6 months of employment
• Career Progression opportunities
• Mobile schemes
• Gym packages included
• In-house canteen serving different healthy food with affordable prices
• Monthly events
• Free on-site parking
• Staff discounts in over 50 local businesses