- Resolve customer queries via calls, live chat and email
- Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
- Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
- Approve customer withdrawals upon request from the player and process KYC and documentation, conduct any enhanced due diligence required
- Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
- Contribute to team effort by achieving personal KPIs to support departmental SLAs
- Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
- Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these
- Fluent knowledge of Dutch - both written and spoken
- A keen interest in sports & casino
- Analytical and problem-solving skills
- Able to adapt to shift work (including Night-Shift)
- Customer service experience is considered a plus
- Able to multitask
- A competitive remuneration package inc. a company bonus scheme
- Fantastic quarterly team events and weekly company events
- A one-time bonus to help you set up a comfortable workstation at home (we're truly Hybrid)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- Wellbeing allowance
- A comprehensive, International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays
-
Digitisation Support Agent
17 hours ago
Konnekt Malta Part timeA well-established client is searching for Support Agents to join their team on full-time basis for the purpose of Digitisation. The chosen candidate will execute tasks in connection with document management for digitisation purposes, including the centralisation of the Company's ...
-
Customer Support Agent
17 hours ago
Konnekt Malta Full timeWe are looking for a Customer Support Agent to work on day basis offering customer support mainly over the phone and going out of their way to help with customers' queries. · Responsibilities: · Maintaining a positive, empathetic and professional attitude toward customers at all ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Greek-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · Yo ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Greek-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · Yo ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated German-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · Y ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Arabic-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · Y ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Hungarian-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Polish-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · Y ...
-
Multilingual Worldwide MaltaOur client is looking for enthusiastic and motivated Italian-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you · ...
-
Real Estate Agent
17 hours ago
EasyRent Real Estate Malta Full timeEasyRent Real Estate in Malta is currently looking to recruit a Real Estate Agent (ItalianSpeaking) to join their team on a full-time basis. · Job Role: · EasyRent Real Estate is a rapidly growing real estate company that specializes in providing clients with an efficient and sea ...
-
Real Estate Agent
17 hours ago
EasyRent Real Estate Malta Full timeEasyRent Real Estate in Malta is currently looking to recruit a Real Estate Agent (French Speaking) to join their team on a full-time basis. · Job Role: · EasyRent Real Estate is a rapidly growing real estate company that specializes in providing clients with an efficient and sea ...
-
Project Leader
17 hours ago
Konnekt Malta Full timeReporting to the Operations Executive, the Project Leader is responsible for several projects and their day-to-day operating activities, including the achievement of established service levels, the overall supervision of the quality of the work, troubleshooting and providing supp ...
-
Multilingual Worldwide MaltaGerman speaking Customer Support agents wanted to world-known iGaming client in Malta · You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. · We want you to excel in the following: · Help German speaking custom ...
-
Corporate Travel Agent
1 week ago
Konnekt Malta Full timeOur client is looking for a Corporate Travel Agent to join their growing team. As part of your responsibilities you will: · Manage travel arrangements for corporate clients: book flights, accommodations, and transportation. · Research and suggest cost-effective travel options me ...
-
Compliance Officer
17 hours ago
Ceek Malta Island Full timeKeen to move to the iGaming sector? Our client is looking for a dynamic Compliance Officer that is eager to evolve. If this sounds like your dream job, we at Ceek would love to hear from you. · What is expected of you? · - Offer investigative support to other areas of the compan ...
-
Auditor
6 days ago
Arringo Malta Island Full timeMalta · Who we are? · #WeAreArringo · Arringo was founded back in February 2018, which started as a 24/7 Customer Service organization and later grew to offer a wide range of services from Software Design & Development to Marketing and Back-Office Solutions. · While our main line ...
Dutch-speaking Customer Support Agent in Malta - Multilingual Worldwide
Description
Join us as our next Dutch-Speaking Customer Experience Agent for night shifts
We think you'll fit right in if you enjoy and thrive in a rapid and ever-changing environment. The saying "roll up your sleeves" could not be better to describe both the role and our company culture. We welcome fast-footed, smart, reliant, and resilient team players who are eager to find solutions and solve problems. Does this sound like you? Keep reading...
We are looking for passionate, people-centric individuals with great communication skills, interested in sports & casinos, ready to learn more, and looking to work with a friendly, fun, and creative team. Sounds like you? Read on...
You will become an expert on our sportsbook and casino brands and services possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.
So what will you be up to day to day?
Requirements
What's in it for you:
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
