Customer Care Representative - Malta - Konnekt

    Konnekt Malta

    2 months ago

    Konnekt background
    Full time

    Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.


  • Cultivate positive customer relationships.
  • Educate customers on company terms, conditions, and maintenance programs.
  • Manage warranty filing and issuance accurately.
  • Organise customer files and maintain showroom appearance.
  • Address after-sales inquiries promptly via various communication channels.
  • Collaborate with senior staff on sales queries and service appointments.
  • Schedule and confirm customer appointments.
  • Assist with credit control and debtor management.
  • Support showroom operations and handle customer inquiries.
  • Provide quotes and facilitate sales closures.
  • Aid customers in navigating grant and benefit applications.

    Training on the company's products will be provided during the first weeks.
  • Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
  • Excellent verbal and written communication skills in Maltese and English
  • Strong administrative abilities
  • High level of accuracy and attention to detail.Education and Experience
  • Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
  • Experience assisting with sales inquiries, providing quotes, and facilitating sales closures would be beneficial.

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