- Cultivate positive customer relationships.
- Educate customers on company terms, conditions, and maintenance programs.
- Manage warranty filing and issuance accurately.
- Organise customer files and maintain showroom appearance.
- Address after-sales inquiries promptly via various communication channels.
- Collaborate with senior staff on sales queries and service appointments.
- Schedule and confirm customer appointments.
- Assist with credit control and debtor management.
- Support showroom operations and handle customer inquiries.
- Provide quotes and facilitate sales closures.
- Aid customers in navigating grant and benefit applications.
Training on the company's products will be provided during the first weeks.
Requirements - Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
- Excellent verbal and written communication skills in Maltese and English
- Strong administrative abilities
- High level of accuracy and attention to detail.Education and Experience
- Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
- Experience assisting with sales inquiries, providing quotes, and facilitating sales closures would be beneficial.
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Description
Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.
Responsibilities: