Shehan Mendis

A seasoned leader with more than 14years of experience in Hospitality Environments. With excellent people 
and leadership skills and a track record of achieving exceptional results in organization and people management.
Enthusiastic team player with strong work ethic and advance complex problem-solving skills. Detail minded, self-motivated, and hard-working individual. Able to adjust to different work environments. Working has given me a broad base of experience working with people of different cultures, languages and economic backgrounds.

Work Experience
Head Waiter 
Hilton Colombo / Sri Lanka /  
Welcome every guest aboard with a friendly and warm smile. Provide exceptional service to every guest by delivering a 5-start dining experience. Suggest favorite dishes and beverage selection. Display enthusiasm and knowledge about the restaurant menu and products. Staff training and rostering. Restaurant stocked for the week prior to setting sail by taking full inventory count.
Bartender
Waldorf Astoria Palm Jumeirah / Dubai / 12th December,2016 - 
Prepare drinks according to Hotel Standards, recommend specials, and replenish drinks as needed. Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction. Establish rapport with guest, cater to all requests, and resolve service in a timely manner.  

Work Experience

Restaurant Supervisor 
Hilton Colombo / Sri Lanka / February, 2012 – January 2016
Check outlets before, during and after shift for proper set-up and cleanliness. Ensure guests are satisfied by assisting with serving, seating and communicating with the kitchen and striving to speaking to all guest. Executed daily operation of opening and closing shifts, gathering and implementing all proper tools for running shifts (E.g. Schedules, reservations, cashiers changes, and made any changes pertaining to the outlets)

Head Waiter 
Four Season Hotel & Resort / Rihad, Saudi Arabia / August, 2010 – May, 2012
Excellent ability to communicate clearly with customer under various circumstances. Stock service areas with supplies such as coffee, food, tableware and lines. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Lead Barista 
Starbucks Coffee / Kuwait / 15th March, 2007 – 22nd August 2008  
           Manage money, supervise store operations and barista details products knowledge, customer service, cash handling. Developed great report with local community, regulars and new clients through strong product knowledge and customer service skills. Collaborated with management to achieve sales and operational goals demonstrated flexibility by rotating between two locations to accommodate needs.

Crew Member 
Delifrance French Restaurant Colombo / Sri Lanka / 1st June 2005 – 13th March 2017 
Superior customer service including operating cash register, good communication with customers, food preparation, stocking items, and good cleanliness and hygiene maintenance. Quickly mastered pos systems company polices, and procedures and daily work processes. Recognition for good customer service by the outlet manager and inspectors of the Delifrance French Restaurant.

  High School Degree, Advance Level
St. Sebastian College, Motaruwa 
2001- 2003
College Degree, Ordinary Level
St. Sebastian College, Motaruwa 
1995 - 2000
Higher English Diploma 
Aquinas College of higher studies, Sri Lanka