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Marsaskala
Niraj Khanna

Niraj Khanna

Ai Driven Customer-Centric Professional-B2B Sales

Customer Service / Support

Marsaskala, Marsaskala

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About Niraj Khanna:

With over 15 years immersed in delivering customer service excellence, I'm embarking on an exciting new journey of eagerly exploring AI applications and recognizing their transformative potential. While in the learning phase, I'm enthusiastic about harnessing AI-driven solutions to enhance the evolving customer journey.

My passion lies in forging strong B2B relationships, combining customer-centric dedication with a growing AI proficiency. This synergy propels me to contribute uniquely, fostering industry growth and reshaping established norms.

My vision is to shape the client relationship experience landscape, merging customer-centric principles with emerging technology. Collaborating with partners, clients, and colleagues is pivotal in crafting a future where innovation and customer satisfaction seamlessly intertwine.

Experience

With over 15 years immersed in delivering customer service excellence, I'm embarking on an exciting new journey. My career has honed finely tuned communication and empathy skills, driven by a deep understanding of diverse customer needs.

Simultaneously, I'm eagerly exploring AI applications and Chatbots – such as IBM Watson – recognizing their transformative potential. While in the learning phase, I'm enthusiastic about harnessing AI-driven solutions to enhance the evolving customer journey.

My expertise lies in cultivating and nurturing enduring relationships with both prospective and existing clients. My passion lies in forging strong B2B relationships, combining customer-centric dedication with a growing AI proficiency. This synergy propels me to contribute uniquely, fostering growth and reshaping established norms. My vision is to shape the client relationship experience landscape, merging customer-centric principles with emerging technology. Collaborating with partners, clients, and colleagues is pivotal in crafting a future where innovation and customer satisfaction seamlessly intertwine.

Education

Certificates:

  • Getting started with AI - IBM Watson - IBM
  • Ai for Everyone - Coursera
  • Agile Project Management - Coursera
  • Foundation of Project Management - Coursera

Degree:
- Bachelor of Commerce - Pune University
- Pune University 

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