- Answering phones from prospective customers and guests, taking messages and delivering them
- Giving timely responses to clients' dissatisfactions in an appropriate and timely manner
- Receiving and managing reservations made online and by telephone
- Completing administrative tasks such as photocopying, taking care of correspondence, emails, filing and switchboard to ensure the smooth running of the reception area
- Providing concierge services, such as arranging transport services for guests at their request and providing information about local amenities and attractions
- Checking guests out and taking payments
- Preparing accurate and efficient accounts and guest billing processes
- Performing night audits if necessary, as required by Management
- Reporting any maintenance, breakage, or cleanliness problems to the Hotel Manager or Supervisor
- Creating incident reports, daily activity logs, or other documents requested by Management
- Liaising with housekeeping staff to make sure all the facilities are fit and rooms are clean, well-furnished, and in position to meet the needs of our guests
- Adhering to all fire safety test procedures and to assist in the evacuation process in the event of fire and complying with hotel security and all health and safety legislation
- Undertaking any other ad-hoc duties relevant to the post as and when required
- Ensure that both the Hotel Manager and Supervisor are kept fully aware of any relevant feedback from guests
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Skills and Qualifications:
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of OPERA PMS Systems is a must
- Excellent administration and organisational skills
Experience:
We are looking for candidates with at least two years of experience working in a similar role. Experience in administration and data handling is an advantage, as is any previous experience of providing personal services to clients or customers. Knowledge of OPERA PMS System is a must. Have an understanding of how travel planning websites work, for instance, and Trip Advisor.
Experience in Marketing will be considered an asset which includes but is not limited to:
Social Media Management experience, Customer Service over Social Media and Ad Marketing
Education and Training Requirements:
Certification, Diploma, or BA in Hotel Management or similar is required. Fluency in English is a must, along with proficiency in two languages (Spanish, Italian, French, German). - Excellent administration and organisational skills
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Hotel Reception Agent - Central Malta - XVI Suites
2 weeks ago
Description
XVI Suites in Malta is currently looking to recruit a Hotel Reception Agent to join their team on a full-time basis.
Overview:
Seeking to recruit a Front Desk Agent to work on a shift basis and to be responsible for welcoming guests and checking their details against their bookings; allocating guests their rooms, providing keys and informing them of any specials offered by the hotel.
Duties and responsibilities include but are not limited to: