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- Medical (Hospital plan), Dental & Life Insurance
- Night Shift Allowance
- Preferential home & personal loan rates with APS bank
- Discounted Corporate Gym Membership rates
- Occupational Pension Fund (eligible for after 2 years of employment)
- Parking Allowance of 420 per annum (applicable after probation) and paid on a monthly basis through payroll
- Monitor the company's systems to ensure continuous stability and functionality of our payments platform.
- Investigate and troubleshoot any issues to determine their root causes and propose solutions.
- Escalate internal system faults to Level 2 support or the system owners.
- Collaborate with clients to resolve any issues on their end.
- Accurately document all activities and actions within the company CRM system.
- Assist customers via email, chat, or phone regarding technical difficulties with payment processing activities.
- Conduct thorough handovers at the end of each shift to maintain operational continuity.
- Possess a foundational understanding of technology or a strong desire to learn.
- Demonstrate the ability to analyze data to detect trends or identify issues.
- Previous experience in customer handling is valued.
- Exhibit strong interpersonal skills to establish relationships with colleagues at all levels.
- Take ownership and responsibility for all assigned tasks.
- Maintain composure under pressure and respond quickly and effectively.
- Adaptability to work flexibly and independently with minimal supervision.
- Familiarity with Kibana is advantageous.
- Possess excellent written and oral English communication skills.
- Proficient in computer literacy; experience in MS Excel is an asset.
- The candidate must be based in Malta.
Online Payment Technical Support - Valletta, Malta - Cross Border Talents
Description
Cross Border Talents is looking for Online Payment Technical Support with interest in working night shifts to work with a Multinational company in Malta,
Working Style, Onsite, EU Candidates only
Description;
You will be In charge of overseeing the payment processing systems to uphold the company's commitment to uninterrupted service. Additionally, you will provide round-the-clock technical support to our customers, facilitated through a rotating day-night-rest-off shift pattern and on-call emergency demands.
Benefits:
What you will do;
Requirements;