Hotel Operative - St. Julians, Malta - Hilton Malta

Description

The Hotel Operative plays a pivotal role in ensuring the smooth operation of various functions within the Front Office Department. This position encompasses Reception duties, Food and Drink service, as well as Porter responsibilities. The Hotel Operative is expected to maintain high standards of customer service, exhibit adaptability across different tasks and contribute to the overall efficiency and guest satisfaction of the hotel.

Key Responsibilities:Greet guests upon arrival and assist them with the luggage
Provide attentive and friendly service to the guests by providing information about hotel facilities
Respond to guest requests' for assistance promptly and effectively, both at the Reception Area and at the Executive Lounge
Maintain a tidy and organized reception area
Assist at the Executive Lounge by serving food and drinks, clear tables and ensure cleanliness and orderliness within the lounge
Handle phone calls, emails, restaurant bookings and other tasks as indicated by the Supervisor or Front Office Manager

Requirements

Requirements:Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Flexibility to work shifts, including weekends and holidays
Previous work experience in hospitality or customer service roles

Having been awarded the FHRD 'HR Quality Mark' and the 'Great Place to work' Certification, join the team you can trust to develop your career. We invite you to send us your CV at . All applications will be acknowledged and treated in strict confidence.

Take a look at our beautiful property, by clicking on the following link: Hilton Malta Virtual Tour.

Source: Hospitality Online