Annielys Briceño

• Keep track of hotel reservation requests, as well as the availability it has. 

• Supervise hotel reception operations, monitoring all arrivals, departures, absences or any other eventuality. 

• Review the functions of the housekeeping department and the condition of the rooms. 

• Coordinate the necessary maintenance tasks in the hotel facilities and supervise the completed work. 

• Verify purchase orders from different departments. 

• Maintain inventory and warehouse control, making sure to compare actual quantities with estimated quantities.

Housekeeper - Hospedaje El Farol - Jacqueline Lozada [ 15/01/2022 – 22/11/2023 ] 

City: Bogota | Country: Colombia 

• Clean and maintain designated areas, including bedrooms, bathrooms, and common areas. • Dust surfaces, including furniture and accessories. 

• Sweep and mop floors and remove trash and recyclables. 

• Monitor and replenish cleaning supplies and toiletries. 

• Report maintenance and repair needs to appropriate personnel. 

• Comply with all health and safety guidelines. • Maintain a high level of cleanliness and order at all times.

Operations Coordinator Operative Research SAS [ 01/11/2020 – 19/10/2021 ] 

City: Bogota | Country: Colombia 

• Responsible for guaranteeing productivity greater than 90% with 95% effectiveness rate in general productivity. 

• Guarantee compliance with the internal regulations of work as well as the policies and standards established by the company. 

• Delivery of results and weekly reports of the evolution of agents in the operation greater than 98%. 

• Onboarding of development and coupling to agents in the company. 

• Coaching with delivery of weekly results greater than 95%. 

• Analysis and management of databases for delivery of results and compliance with operational goals. 

• Communication and presentation of weekly reports to COE of progress and objectives per study. 

• Review of field days with date assignment initiation, management and closure of studies.

 Quality Coordinator Operative Research SAS [ 05/05/2019 – 31/10/2020 ] 

City: Bogota | Country: Colombia 

• Leader of the quality area, in charge of matrices and general reports for business audits. 

• Team management and strategy implementation guided by compliance with the quality established by the company. 

• Delivery of results by analyst greater than 95% in weekly productivity. 

• Constant feedback to operators and agents with a percentage of improvement and effectiveness greater than 90% 

• Development, planning and distribution of daily tasks for the work team. 

• Loading of daily databases for assignment of audits and achievement of goals. 

• Sending alerts to business clients and plan action for KPIS affected according to audit

Nivel A1 Centro Colombo Americano [ 19/01/2024 – 23/04/2024 ] 

City: Bogota | Country: Colombia

Intermediate Excel Platzi [ 07/06/2023 ] 

City: Bogota | Country: Colombia

Basic excel Platzi [ 02/06/2023 ] 

City: Bogota | Country: Colombia

General secondary education in science U.E.N Dr Luis Beltran Prieto Figueroa [ 14/07/2017 ] City: Maracaibo | Country: Venezuela