Andres Anaya

I am dedicated to delivering exceptional customer service across diverse roles, ensuring inquiries are addressed and issues resolved seamlessly. My adaptability shines in fast-paced environments, and my strong communication skills foster positive interactions. With attention to detail and problem-solving abilities, I have maintained operational efficiency. Committed to adhering to policies and regulations, I consistently meet goals and deliver timely updates. My unwavering commitment to customer satisfaction drives me to excel in every interaction.
 

HSBC, sep 2022 - current

CDD Customer Service Agent

As a HSBC CDD Customer Service Agent, I assisted customers in completing the Safeguard Review form, explained the type of documentation they needed to attach, clarified deadlines, scheduled

appointments with case managers, reactivated inhibited accounts when the Safeguard Review was complete and approved, escalated complex reviews to the responsible analysts, assisted business customers with special requirements that hindered them from completing the Safeguard Review online. Among other various activities related to completing the Safeguard Review for business customers

Corinthia Palace Hotel , aug 2022 - nov 2022

Concierge

As a hotel Concierge, I provided exceptional customer service to guests and acted as a resource for information and assistance. My friendly demeanor, knowledge, and excellent communication skills made me the ideal candidate for the job. I handled guests' requests, made restaurant and transportation arrangements, and answered their questions. I was able to multitask in a fast-paced environment while maintaining professionalism and confidentiality. My attention to detail and problem-solving skills were valuable assets in the role

Lean Staffing, nov 2021 - apr 2022

Logistics Coordinator

Report on the status of the loads and any other news that arises during the movement of the goods. Obtain the necessary documentation to complete the assigned logistics activities. Meet the goals and expectations set by the client and/or immediate supervisor. Follow the responsibilities assigned by the company in terms of policies, regulations, quality, health, and safety.

EXL Humana, nov 2020 - jul 2021

Healthcare Associate

Answer phones from Health Insurance company customers professionally and respond to customer inquiries, research required information using available resources, and provide customers with the organization’s service and product information. Identifying, and escalating priority issues, and reporting to the high-level management, routing inbound calls to the appropriate resources, completing call notes and call reports as necessary, and updating them in the CRM.

Avianca Airlines , may 2018 - jun 2020

Airport Customer Service Agent

Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries. Make sure passengers and their luggage board the right aircraft safely and on time. Helped customers with flight reservations, itinerary changes, baggage concerns, and questions about customer loyalty programs

USA Embassy , jun 2000 - may 2013

Bilingual Receptionist

Connected callers with appropriate professionals, departments, or businesses. Trained and mentored new PBX operations employees. Directed incoming calls to internal personnel and departments, routing them to the best-qualified entity to respond to callers’ needs. Greeted incoming VIP visitors and customers professionally and provided friendly, knowledgeable assistance. Routed premises, screened visitors, updated logs, and issued passes to maintain security.

Inpahu University

Diploma, dec 2003 - nov 2004

Computer Technician

IEI Language Center

English Course, jan 1998 - nov 2000

English

Cemoden

High school, jan 1992 - nov 1997

High School